• A request for returning an item must be submitted within 7 days of the invoice date.
• Upon receiving your email request for a Return or Exchange, a Customer Service Representative will email you return instructions with the address to ship your item back.
• Except in the case of a manufacturer's defect, return shipping charges are not refundable and initial shipping fees are not refundable.
• A 35% restocking fee will be charged for each returned item that is not a manufacturer defect.
• All return items must be in "re-sellable condition" ** to qualify for a return or excchange.
• Once we receive your returned item, it will be examined to determine if it is in re-sellable condition.  Please allow up to 7 business days for inspection and processing of the returned item.
• If the item is re-sellable, a refund will be issued to your credit card (minus the original shipping fees) within 30 days of receiving your returned item.
• If the item is found not to be in re-sellable condition, a Customer Service Representative will contact you to notify you of the inspection.  Items that are not re-sellable will be shipped back to you, at your request.
• All graphics and designs are non-returnable and non-refundable.

**Note about "re-sellable condition":  Items must be clean, undamaged, and returned in the original packaging.

Return Procedures

To prevent any delays in your refund or exchange, please follow these instructions:

• Returns must include a copy of the original invoice with the "Reason for Return" written on the invoice.
• Returns must include all components of the original manufacturers' package.
• For your protection, we strongly suggest you insure your package for shipment.  Displaysandbanners.com cannot be responsible for returned packages that are lost or damaged in shippping.

If you have any questions or would like to check the status of a return, please email us at customerservice@displaysandbanners.com.

How do I return an item?

Our return policy is simple and hassle free.  We are happy to accept returns on most products within 7 days of receipt.  Please note that returns not due to an error on our part, will incur a 35% restocking fee.  (Restocking fees are charged to offset the cost of repacking merchandise in new boxes so they may be retailed again.)  We will issue a credit to the credit card used to purchase the item minus the 35% fee.  Products damaged in shipping must be reported within 3 days of receiving the product or a claim cannot be filed.  Graphics and designs are non-returnable and non-refundable.